UBIK Blog | Extension numbers
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Extension numbers

UBIK offers unlimited extension numbers to businesses. What happens when a call goes to one of them is entirely under your control.

Creating an extension number

Extensions Tab
  • Click on “Add Extension”:
Add an extension
  • Enter an extension number of up to eight digits. The extension number must be unique.
  • Enter a description to help you clearly identify the extension number.
  • Enter an email address to which voicemail messages will be sent.
  • Enter a mailbox password of at least four digits.
Add options for an extension
  • Select the users who will be allowed to manage this extension number.
  • Click on “Save” to finish.

Linking a phone to an extension number

An extension number can be linked to one or more phones. You can set the ring tone and ring duration for each phone.

  • Click on “Extensions” in the sidebar:
Extensions Tab
  • Click on an extension number that you want to link to a phone:
Select an extension
  • Click on “Manage phones” to display the list of active phones. You can link one or several phones to the same extension number:
manage an extension
  • You can decide which phones will ring when transferring to the extension number. You also control how long each phone will ring:
ringtime for an extension
  • Click on “Save” to finish.

Forwarding calls to a different extension number

If no one answers, calls can be forwarded to another internal extension number.

  • Basic options for the extension numbers you have access to are available from the dashboard. Click on the extension from which calls will be forwarded:
select an extension
  • Turn on call forwarding.
  • Select “Internal” to forward calls to another extension number.
  • Choose the extension number to which calls will be forwarded.
internal transfer of an extension
  • Click on Save.” Internal call forwarding is now enabled.

Forwarding calls to a cellphone

  • Basic options for your extension numbers are available from the dashboard.
  • Click on the extension number from which calls will be forwarded.
  • Select “External” to forward calls to a cellphone.
  • Enter the cellphone number and choose ring duration.
External transfer of an extension
  • Click on Save.” Call forwarding to a cellphone is now enabled.

Editing an extension number

  • Click on “Extensions” in the sidebar.
  • Click on an extension number to edit it.
  • To change the extension number, go to the “General” tab.
General tab of an extension
  • You can edit the extension number’s description, voicemail information and users.
  • You can also delete the extension number.
Delete an extension

Empty voice mailbox of an extension number

  • Click on “Extensions” in the sidebar.
  • Click on the extension number you want to empty the voice mailbox.
  • Go to the “General” tab.
  • Click on "Empty Mailbox".
Empty voicemail box

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