UBIK Blog | What should you monitor for the best performance of your IP line?
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What should you monitor for the best performance of your IP line?

That's it, you've switched to VoIP and are already enjoying a host of benefits. But is your call quality as good as it was before you switched to the technology?

Normally, the answer to this question should be "yes"!

If not, here are some solutions that could help you get the call quality you expect from IP telephony.

Make sure your router is VoIP-optimized

Since VoIP travels over the Internet rather than traditional wired networks, it is clear that the performance of your router will have an impact on call quality. "Vintage" enthusiasts, you are not fully harnessing the potential of your IP line if your router dates back to the 90s!

If you are looking for exceptional call clarity, you should consider installing a VoIP-optimized router. This type of device prioritizes VoIP data transmission over all other Internet data. This means that when you send or receive a call, resources are mobilized to eliminate momentary interruptions.

It is also important that your router is compatible with the Session Initiation Protocol (SIP), which allows data to be reliably transmitted between the client and the server.

Finally, your router should also support the Virtual Local Area Network (VLAN), which allows you to group and disperse data based on where latency is lowest.

In short, if you have a router that does all this, you can finally appreciate the soothing voice of your customers and business partners.


Improve the quality of your calls by eliminating jitter

In IP telephony jitter means the variation in latency when transmitting packets of voice data. This variation can negatively affect call quality.

In a VoIP system, voice data is sent over the network in packets organized in chronological order. If there is network congestion, inappropriate queues or configuration errors, the organization and reception of these packets can be delayed, creating irregularities in call quality.

To solve this problem, simply use a low-latency Internet connection. For example, a cable or fiber optic Internet connection will be more than enough.

Conversely, it has been shown that ADSL, VDSL and satellite connections are subject to large variations in latency. It is therefore best to avoid them.

Some wireless technologies may be excellent candidates, but it is always recommended to consult your VoIP provider. They can measure latency and recommend the best configuration.

If you want to see (but especially hear) IP telephony more clearly, you can count on UBIK

There you have it! You now have an idea of what to monitor to ensure the best possible performance of your IP line. If these strategies are unsuccessful, then there' s nothing more you can do but endure!

Just kidding! If you are having problems with your IP telephony system, simply contact our team. We are here to help you and offer solutions.

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