Basic functions of the 6851 phones

The following guide introduces the basic features of 6851 telephones.

Changing the display name

Before following the steps below, make sure your phone is connected to the same network as your computer. To select the options, click on the Select button at the bottom of the phone screen.

Important: You cannot apply changes while you are using the phone for a call.

Steps :

• Press the Gear button.
• Select option 6 (Status).
• Select option 2 (Network Status) and IPv4 Status.
• Your phone’s IP address will be on the third line (e.g., 192.168.X.X ou 10.1.X.X). Write it down.
• Open your internet browser (Chrome, Firefox, Safari, etc.) and type your phone’s IP address in the search bar. This should bring up a Cisco configuration page.
• Click the Admin Login button in the top right corner.
• Click the Advanced button.
• Click the Voice icon in the top left corner.
• Select the Phone tab.
• Change the Station Name at the top of the page by typing in the display name you want to use.
• To apply the changes, click the Submit All Changes button at the bottom of the page.
• The phone will reboot and display the new name.

Using phone equipment and accessories

Using the speakerphone

To use the speakerphone, press Speaker (the handset can be either on or off hook).

Using a headset with your IP phone

To use a wired headset, press Headset on your phone and dial the number to place a call, or press Headset to answer a ringing call.

To use a wireless headset, lift the handset off hook before speaking or listening through the headset.

Switching between the handset, headset, and speakerphone during a call

The headset, handset and speaker phone can be used during a call, but only one of these devices can be used at a time.

The handset can be on hook when using the Speaker or Headset function. If switching from the handset to the speakerphone, make sure the speakerphone light is illuminated before placing the handset back on the hook. If you are switching from the handset to a wireless headset, do not replace the handset or you will disconnect the call.

Adjusting volume and using Mute

Adjusting call volume

To adjust the volume of the handset or speaker, lift the handset or press the Speaker button. Press + on the Volume button to increase the volume, or press – to decrease the volume.

Adjusting the ringer volume

To adjust the ringer volume, hang up the handset and make sure the speaker button is off. Press + on the Volume button to increase the volume, or press - to decrease the volume.

Using Mute

To mute the handset, speaker and headset microphones, press Mute. The button lights red. Press Mute again to unmute.

If no audio device is on, pressing Mute has no effect. When switching from the speaker phone to the handset, the phone is unmuted automatically.

Answering or placing a call

To answer or place a call, do one of the following:

• Pick up the handset.
• Press Speaker.
• Press Headset.
• Press a green line button (to place a call) or blinking red line button (to answer a call).

If you are on a call and another call comes in, press Answer to place the current call on hold and answer the incoming call.

To return to the first call, press the Resume button.

Putting a call on hold

To put an active call on hold, press the Hold/Resume button. Music plays for the caller on hold to indicate that the call is on hold.

Resuming a call

To resume the call that has been put on hold, press the Resume button.

Ending a call

To end a call:

• If you are using the handset, hang up.
• If you are using the speakerphone, press Speaker.
• If you are using a headset, press Headset (wired) or replace the handset (wireless).
• Press the End call button

Transferring a call

You can perform two types of transfers:

• Attended :  Call the person to whom you are transferring the call and announce the transfer
• Blind :  Transfer the call without speaking to the other party to whom you are transferring the call

Attended transfer

• During an active call, press Transfer. The call is placed on hold and a new line is opened to dial the number.
• Enter the number to which you want to transfer the call, then press Call or wait a few seconds.
• Press Transfer to complete the operation

Blind transfer

• During an active call, press the BlindXfer softkey.
• Enter the number to which you want to transfer the call and press Call. The call is transferred with no further action required on your part.

Placing a three-way conference call

You can start conference calls by:

• Pressing the Conference button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone.
• Dial the second telephone number.
• Press the Conference button again. All three parties are connected in the conference call.

NOTE : When you hang up, the other two parties are disconnected.

Redialling a number

To redial a phone number:

• Press the Redial softkey and select the desired number from the redial list
• Lift the handset or press Call to dial the selected number.

Viewing and returning missed calls

Your IP phone’s screen notifies you if a call came in and was unanswered.

To view and return a missed call:

• If the IP phone screen shows a missed call, press the Missed softkey to view a list of missed calls, select a call, and press Call.
• If the screen does not show a missed call, you can return a call from the missed calls list:
• Press the Applications button.
• Select Recents.
• Select Missed calls.
• Select the call you want to return and press Call.

Forwarding calls

• Press the Forward all softkey.
• Enter the number to which you would like to forward your calls—for example, another extension or an outside line.
• Press Call. The IP phone screen displays calls forwarded

To stop call forwarding, press the Clr fwd all softkey.

Setting up Do Not Disturb

Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voicemail configured, incoming callers can be immediately routed to voicemail. If voicemail is not configured, callers will hear a busy signal or a message stating that the line is busy.

• To Activate Do Not Disturb mode, press the DND softkey. The IP phone screen indicates that Do Not Disturb is turned on for your phone.
• To Disable Do Not Disturb mode, press the Clr DND softkey.

Parking a call

You can park a call on a designated line so that another person in your company can pick up the call. The call is active until it is unparked or the caller hangs up.

To park a call

• While on an active call, initiate an attended transfer.
• Press the Park softkey or dial *68
• Listen for the virtual operator to announce the parking number. It will be a number from 1 to 30.
• Press the Transfer softkey to complete the operation.

NOTE : A call parked for more than 90 seconds will be automatically transferred back to the phone that parked it.

Resuming a parked call

You or another user will then be able to resume the parked call from any telephone in your organization. To do so:

• Pick up the handset.
• Enter *x, where “x” corresponds to the parking number. For example, dial *1 to pick up the parked call in the first parking position.

Accessing voicemail

To access voicemail, press the Messages button on your phone. See article Using UBIK voicemail for more details.