UBIK Blog | 5 questions to ask yourself when choosing your VoIP provider
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5 questions to ask yourself when choosing your VoIP provider

Good communication with customers and partners is an essential condition for success in business. Perhaps that's why so many companies are moving away from traditional telephony to VoIP and taking advantage of a host of benefits and features that make it easier to do business.

However, you have to choose the right provider if this transition will be truly profitable.

Here are 5 questions to ask yourself when choosing your VoIP provider.

1- What monthly costs am I willing to pay for my IP telephony service?

Unless your company is literally rolling in money, you need to make smart use of financial resources to ensure its sustainability. This is why it is important to consider how much you can afford to invest monthly in a VoIP phone system.

Once you have determined your monthly budget, you can better review the offers from different VoIP providers. However, if one of them offers you very attractive prices, be cautious and make sure that the invoicing will remain stable and predictable to avoid any unpleasant surprises!

2- What VoIP telephony features do I need?

After determining how much of your budget you can invest in a VoIP system, the second question you should ask yourself is: "What features would make my business more efficient?" Identifying your needs will help you evaluate the offers of different providers.

If you want to make sure you don't miss out on essential features, why not choose a provider who offers you a generous amount of them even if you choose a basic package? Look for a package that includes:

  • Virtual Receptionist
  • Call forwarding to cell phones
  • Use of softphones
  • Toll-free calls across Canada
  • Online platform for system management
  • Email to fax
  • Call recording
  • Queueing
  • etc.

3- How will call quality and service stability be?

When you choose a new phone system, you certainly expect to have good audio quality and a very stable service. You don't want to have to make your callers repeat themselves, let alone have a conversation with a customer or partner interrupted because of latency.

If you want a reliable service, try to choose a provider that has advanced analysis tools to prevent and eliminate latency and congestion on phone lines.

4- Are you ready to enter a long-term contract with your IP telephony provider?

Some IP telephony service providers will ask you to make a long-term commitment. However, if you sign a long-term contract, you may find yourself trapped in a service that you are not satisfied with, with no way to free yourself from it without having to pay a large sum.

In contrast, other suppliers offer short-term agreements, while some even offer a "no contract" approach. If you are looking for flexibility, avoid choosing a provider that requires you to sign a multi-year contract.

5- Will my business grow or move... in other words, will it scale?

Most entrepreneurs want to grow their business. However, growth also means increasing the number of employees and even moving to larger premises. As a result, business owners should choose an IP telephony provider that understands this.

To make an informed choice of provider, take the time to evaluate your options and choose the one that will make it easier to add additional lines and has the lowest relocation costs.

Choose UBIK VoIP telephony and you won't regret your decision!

In conclusion, it is important to ask yourself the right questions before you decide on a VoIP provider. Only once you have assessed your current (and even future) needs can you really know which supplier will best contribute to your company's growth.

When looking for a supplier, don't forget to contact UBIK. You might find the ideal VoIP provider in less time than you think!

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